Kalos Certifications enforces confidentiality policies through contracts with auditors, clients, and committees.
All information obtained or created during the performance of certification activities at all levels of its structure, except for information that is made publicly accessible by the client, shall be considered confidential.
Information about a particular certified client or individual shall not be disclosed to a third party without the written consent of the certified client or individual concerned. When there is a request for information regarding the client's management system, Kalos Certifications will confirm the current status.
When Kalos Certifications is required by law or authorized by contractual arrangements (such as with the accreditation body) to release confidential information, the client or individual concerned shall, unless prohibited by law, be notified of the information provided.
Information about the client from sources other than the client (e.g. complainant, regulators) shall be treated as confidential, consistent with the our policy.
Personnel, including any committee members, contractors, personnel of external bodies or individuals acting on the certification body’s behalf, shall keep confidential all information obtained or created during the performance of the Kalos Certifications' activities except as required by law.
Background information of auditors (e.g. work experience or resume) may be requested upon assignment to audit. Clients may evaluate threats to impartially and conflicts of interest prior to confirming audit teams.
Below are the procedures for Kalos Clients, Auditors, and Operations.